Refund Policy

7-day replacement window

Every laptop from The Affinity Zone is covered by a 7-day guarantee from the date you receive it. If a laptop does not match what is described on the product page, you can return it for a full refund or a free replacement. This applies whether you ordered online for delivery anywhere in Pakistan or picked up in person at our Multan branches.

What qualifies for a return

  • Wrong specifications. If we listed 16GB RAM and the laptop has 8GB, that's on us.
  • Undisclosed cosmetic damage. A dent, crack or wear not mentioned in the listing or visible in our photos.
  • Hardware fault on arrival. A port that doesn't work, dead pixels, missing keys, or a laptop that won't boot.
  • Wrong product shipped. You ordered a Dell Latitude and received a different model.

In any of these cases we cover the return shipping and arrange courier pickup from your address.

No change-of-mind returns

Because every laptop is individually tested, graded and priced, we don't accept returns or exchanges simply because you've changed your mind. Each listing shows the exact specs, condition and photos, so please review them carefully before ordering. If you're unsure about anything, message us on WhatsApp at +92 348 0075342 before you buy and we'll help you pick the right machine. Returns are only accepted when a laptop doesn't match its listing, as described above.

Unboxing video required

To approve any claim you'll need a clear, uncut unboxing video showing the sealed box and the moment you opened it. It's how we tell a genuine fault from a handling issue, and it keeps our prices fair for everyone. A quick phone recording before you cut the tape is enough. Without it we can't process a claim.

How to start a return

  • Message us on WhatsApp at +92 348 0075342 with your order number, a brief description of the issue, and your unboxing video. Photos help too.
  • We'll reply within a few hours during business hours and confirm your return qualifies.
  • Once confirmed, we'll arrange courier pickup at no charge to you.
  • After we receive the laptop and verify its condition, we process your replacement or refund.

You can also walk into either Multan branch, Bosan Road or Model Town, with the laptop, its original packaging and your order number, and we'll sort it on the spot.

Refund timing

  • COD orders: refunded via bank transfer or Easypaisa/JazzCash within 5 business days of the return.
  • Bank transfer orders: refunded via reverse bank transfer within 5 business days of the return.
  • Online card payments: refunded to the original payment method within 7 to 10 business days, depending on bank processing time.

What can't be returned

  • Laptops returned after the 7-day window.
  • Any laptop returned without a valid unboxing video.
  • Damage caused after delivery, such as drops, spills or other physical or liquid damage.
  • Change-of-mind returns, as noted above.