Shipping Policy

Where we ship

The Affinity Zone ships laptops from our Multan warehouse to all major cities and most outlying areas across Pakistan. Our courier partners cover Multan, Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Peshawar, Quetta, Hyderabad, Sialkot, Gujranwala, Bahawalpur, Sargodha, Sukkur, Larkana, Sheikhupura, Dera Ghazi Khan, Sahiwal, Vehari, and 30+ additional cities. If you're outside our standard zone, message us on WhatsApp at +92 348 0075342 before ordering โ€” we'll confirm whether we can deliver to your location.

Delivery time from Multan

All orders dispatch from our Multan warehouse on Bosan Road.

  • Multan (within city): Same-day or next-day for in-stock orders placed before 2:00 pm PKT. Local pickup available at either Multan branch.
  • Lahore, Bahawalpur, Dera Ghazi Khan, Sahiwal: 1-2 business days from dispatch.
  • Karachi, Islamabad, Rawalpindi, Faisalabad: 2-3 business days from dispatch.
  • Other major cities: 2-3 business days.
  • Outlying areas: 3-5 business days.

Orders placed on Sundays or public holidays are processed the next business day.

Shipping cost

Shipping is 100% free on every order, every city, every order value. No minimum, no surcharge for outlying areas, no same-day fee in Multan. We absorb the courier cost so the price you see is the price you pay (plus the booking deposit, explained below).

  • All orders: Free nationwide shipping.
  • Walk-in pickup from either Multan branch: Free, and you can test the laptop on the spot before paying.

Rs.5,000 booking deposit

To confirm any order, we ask for a Rs.5,000 booking deposit before we dispatch your laptop. Here's why and how:

  • Why a deposit? Pakistan's COD ecosystem has a high refusal rate. The deposit protects us from fake or impulse orders, lets us offer free nationwide shipping, and lets serious buyers skip the queue.
  • How to send it: JazzCash, Easypaisa, or Bank Transfer to +92 348 0075342 (account title: The Affinity Zone). WhatsApp the screenshot with your order number to the same number.
  • What about the rest? The remaining balance is paid in cash to the courier on delivery (COD), or by full bank transfer if you prefer (extra 4% off).
  • Is it refundable? Fully refundable if we cancel, can't deliver, or the laptop fails our final QC. Refundable within 24 hours of the deposit if you change your mind before dispatch. If you refuse a confirmed delivery without a valid reason (wrong specs, damage, undisclosed fault), the deposit covers the courier round-trip cost we paid.
  • When do you ship? Within 24 hours of deposit confirmation. We send the tracking number by SMS and WhatsApp.

Cash on Delivery (COD)

COD is available in all major Pakistani cities. After your Rs.5,000 deposit confirms the order, you pay the remaining balance to the courier when the laptop is delivered. To avoid order delays:

  • Make sure the phone number you provide can be reached during business hours โ€” couriers call ahead.
  • Keep the exact cash amount ready. Couriers don't always carry change for large bills.
  • Inspect the laptop in front of the courier before paying. If anything looks wrong, refuse delivery โ€” the laptop returns to us and we'll investigate.

Bank transfer orders receive an additional 4% discount on the listed price. Easypaisa, JazzCash, and direct bank transfers all accepted. Message +92 348 0075342 on WhatsApp for transfer details before checkout.

Tracking

Once your order is dispatched, you'll receive a tracking number by SMS and email. Click the link to see real-time updates from our courier partners (Leopards, M&P, or TCS depending on your area). If you don't receive a tracking message within 24 hours of placing your order, message us on WhatsApp.

Failed or delayed deliveries

If a courier attempts delivery and can't reach you, they'll typically try one more time the next business day. After two failed attempts, the package returns to our Multan warehouse and we'll reach out via WhatsApp to arrange redelivery (an additional shipping fee may apply for outlying areas).

If you spot a delay or your tracking hasn't updated in 48 hours, message us. We'll chase it with the courier.

What if the laptop arrives damaged?

Inspect the package and laptop in front of the courier before signing. If you see external damage to the packaging or the laptop itself:

  • Refuse delivery if possible โ€” the courier will return the package to our Multan warehouse, no charge to you.
  • If you've already signed, photograph everything (packaging, damaged laptop, courier label) and message us on WhatsApp at +92 348 0075342 within 24 hours.

Damage discovered after the 24-hour window is harder for us to claim against the courier, so prompt notification is critical.

Walk-in pickup at our Multan branches

Skip shipping entirely โ€” pick up your order at either Multan branch during business hours. Bring your order number on WhatsApp or paper.

  • Branch 1 (Bosan Road): Business City Plaza, Near KK Mart, Bosan Road, Multan.
  • Branch 2 (Model Town): Shop # 160-A, Model Town, Multan.

International shipping

We currently do not ship laptops outside Pakistan. International buyers can reach out about freight forwarding if they have a Pakistan-based receiving address (Multan, Lahore, or Karachi work best for logistics).

Questions?

For anything not covered above โ€” message +92 348 0075342 on WhatsApp, call 0348 0075342, or visit either Multan branch in person. Real humans answer.